Delivery time
Our goal is that you receive your purchase as soon as possible, within a period of 2-3 business days - standard - or, where appropriate, the next day - via express transport. Orders placed after 2:00 p.m. will be dispatched the next business day. If you need immediate delivery, please make sure you order before this time. Orders with a delivery address outside the peninsula may be subject to additional transport delays that are beyond our control.
In any case, you will receive confirmation by email prior to shipment.
Shipping costs
The cost of shipping each item has been calculated according to weight and size, and this amount is shown when payment is made.
Returns
We hope you are delighted with your purchase of proto-col. However, if you are not satisfied with an item for any reason, you can return it.
Items must be returned within 30 days for a refund or exchange. The item to be returned must be in perfect condition and its packaging intact, unopened and original. We cannot return or exchange anything that has been personalized and / or used, unless it is found to be faulty.
The return postage, packaging and transport costs (and insurance, if applicable) will be the responsibility of the sender, in no case of proto-col, and cannot be reimbursed. Please keep proof of shipment so that you can claim if merchandise is lost during shipment. We strive to handle all returns or claims within 10 business days.
Refunds for defective or damaged products will be sent free of charge.