Welcome to our online store. proto-col España SLU and its associates provide their services subject to the following conditions. Buying on this website implies acceptance of these conditions. Please read carefully:

Customer service and support

If you need help, please call us at 91 125 65 26 from 9:00 to 18:00 from Monday to Friday. You can leave a message outside of these hours.

Stock availability

We try to keep the entire range available in stock. When this is not possible and an item is out of stock, we will email you within 2 business days of placing your order. Send an email to info@proto-col.es or call us at 91 125 65 26 to check availability in stock in the event that the delivery of your order is urgent.

Delivery time

Our goal is that you receive your purchase as soon as possible, trying to ensure that its delivery occurs within the normal period of 2-3 working days, with a maximum of 5 days on specific dates.

Please let us know if your order is very urgent and if you require a next day delivery service. To do this, make sure that your order is placed before 2:00 p.m. from Monday to Thursday. If you order before 2:00 p.m. on a Friday, your order will be shipped on the same day, but delivery will be expected after the weekend. In any case, you will receive a confirmation by email.

Shipping costs

The delivery cost of each item has been calculated according to the weight and size, and this amount is shown when making the payment. Please select the delivery option you want based on your location.


We hope you are delighted with your purchase of proto-col España SLU. However, if you are not satisfied with an item for any reason, you can return it.

Items must be returned within 30 days for a refund or exchange. The item to be returned must be in perfect condition and its packaging intact, unopened and original. We cannot return or exchange anything that has been personalized and / or used, unless it is found to be faulty.

The return postage, packaging and transport costs (and insurance, if applicable) will be the responsibility of the sender, in no case of proto-col España SLU, and cannot be reimbursed. Please keep proof of shipment so that you can claim if merchandise is lost during shipment. We strive to handle all returns or claims within 10 business days.

Refunds for defective or damaged products will be sent free of charge.

Special offers

Unless otherwise stated, special offers from proto-col España SLU are available to customers in Spain. This includes weekly offers and special offers sent to your email. If the offer is for professionals, we will clearly indicate this in the offer and notify all clients.

Does proto-col España SLU share the information it receives?

We respect your privacy and that of your business. At no time will we provide account contact or payment information to a vendor, partner or service unless absolutely necessary to complete your transaction and order.

How secure is my information?

We work to protect the security of your information during transmission using a system called Secure Sockets Layer (SSL), which encrypts the information you provide us for the purchase of our products or services. We only reveal the last four digits of your credit card number when confirming an order. Of course, we pass on your full credit card number to the relevant company during order processing. It is important that you protect yourself against unauthorized access to your password and your computer. Make sure to log out when you are done using a shared computer by clicking the "log out" link in the menu.

What information can I have access to?

proto-col España SLU gives you access to a wide range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating such information.

Terms of use, notices and revisions

If you decide to visit the website of proto-col España SLU, your visit and any potential conflict arising from it is subject to these Terms and Conditions, including limitations on damages, arbitration of disputes and the application of Spanish legislation on data protection of a personal nature. If you have any questions about the privacy of your personal information, or how it is used and managed on our website, please send us a detailed description by clicking the "Contact Us" link at the bottom, and we will try to resolve it.

Our business is constantly changing and our Privacy Policy and Terms and Conditions will change as well. We may send you periodic email reminders of our notices and terms, unless you instruct us not to do so, but it is a good idea to check our page frequently for the latest changes.

Unless otherwise noted, our privacy notice applies to all information we have about you and your account. We are faithful to our commitments to our clients. Therefore, we will never change our policies and practices on the protection of our clients' information without their consent.

The information you give us

If you provide us with more information, personal or not, when you search, buy, order, write comments or other communication methods through our website or by email to proto-col España SLU, such as your name, address and numbers telephone number, and your credit card information, your treatment will enjoy the same treatment of maximum confidentiality.


Questions related to our Terms and Conditions, Privacy Policy, or other aspects related to them, can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the web page.

Cancellation of an order

You can cancel your order at any time. If the merchandise has already been shipped, you have 30 days to return your order and receive your refund. However, it is not possible to reimburse postage, shipping or return costs.


If you have any comments or complaints, you can contact us by phone 91 125 65 26 or by email at info@proto-col.es .


Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic communications

When you visit the website or send e-mails, you are communicating with us electronically. You therefore consent to receive communications from us electronically. We will communicate by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications would pose if they were traditionally made in writing.


All the content included in this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the intellectual and industrial property of proto-col España SLU or its suppliers of contents, and are protected by international copyright laws. The compilation of all the content on this website is also the exclusive property of proto-col España SLU as well as the copyright of the entire range of proto-col España SLU, and is likewise protected by international copyright laws.


The trademarks of proto-col España SLU and commercial image may not be used in connection with any product or service that is not from proto-col España SLU, in any way that may cause confusion among customers, or in any way that disparages or discredit proto-col España SLU. All other brands that are not owned by proto-col España SLU or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by proto-col España SLU or its subsidiaries.

License and place of access

proto-col España SLU grants you a limited license to access and make personal use of its website and not to download (except page caching) or modify it, or any part of it, except with the express written consent of proto-col España SLU. This license does not include: any resale or commercial use of your website or its content; any copy and use of any product listings, descriptions, or prices; any derivative use of its website or its content; any download or copy of account information for the benefit of another merchant; or any use of data mining, artificial intelligence practices, or similar data collection and extraction. This website or any portion of it may not be reproduced, duplicated, copied, sold, resold, visit or exploit for commercial purposes without the express written consent of proto-col España SLU. You cannot frame or use framing techniques to attach any trademark, logo, or other proprietary information of proto-col España SLU (including images, texts, page design, or form) or of its associates without the express consent and by writing of said signature. The use of the label, logo or any other "hidden text" using the name of proto-col España SLU or trademarks without the express written consent of proto-col España SLU is prohibited. Any unauthorized use terminates the possible license granted by proto-col España SLU. You are granted a limited right, revocable and not exclusive to create a hyperlink to the main page of proto-col España SLU, as long as the link does not project the image of proto-col España SLU, its partners, parent companies or its products or services in a way false, misleading, derogatory, or otherwise offensive. You may not use any proto-col España SLU logo or other graphic or trademark as part of the link without express written permission.

Your partner account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If you are under 18 years of age, you can use our website only with the involvement of a parent or guardian. proto-col España SLU and its associates reserve the right to refuse the provision of the service, cancel accounts, delete or edit content, or cancel orders at their sole discretion.

Opinions, comments, emails and other content

Visitors can post reviews, comments and other content, and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, does not violate intellectual property rights, or are otherwise harmful to third parties or unpleasant, does not contain software viruses, political campaigns, commercial solicitations, chain letters, mass mails or any form of "spam." You may not use a false email address, impersonate another person or entity, or mislead as to the origin of a card or other content. proto-col España SLU reserves the right (but not the obligation) to delete or edit said content,

If you publish content or material, and unless we indicate otherwise, you grant proto-col España SLU, its parent company and its associated companies, a perpetual, irrevocable and totally transferable right to third parties, although not exclusive, and totally free from royaltys, to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and display such content around the world and by any means. It grants proto-col España SLU and its associates and licensees the right to use the name with which it is delivered (or in connection with) such content, if they so wish. You represent and warrant that you own or control all rights to the content you post: that the content is accurate; that the use of the content you supply does not violate this policy and will not cause harm to any person or entity, as well as that it will indemnify proto-col España SLU or its associates in all claims resulting from the content provided by you. proto-col España SLU has the right, but not the obligation, to control and edit or eliminate any activity or content. proto-col España SLU does not assume any responsibility for the received content that it has published or that is published by third parties.

Risk of loss

All items purchased from proto-col España SLU are made pursuant to a transport contract. This basically means that the risk of loss and legal title to such items are transferred to the carrier in connection with the transport and delivery of the products.

Product descriptions

proto-col España SLU and its associates try to be as accurate as possible. However, proto-col does not guarantee that the descriptions of the products or other content on its website are accurate, complete, reliable, current or error-free. If a product offered by proto-col España SLU is not as described, your only remedy is to return it unused.

Disclaimer of warranties and limitation of liability

This site is provided by proto-col España SLU "as is" and "according to availability". proto-col España SLU makes no representations or warranties of any kind, express or implicit, regarding the operation of its website or the information, content, materials or products included on the website. You expressly agree that use of the website is at your own risk. To the extent permitted by applicable law, proto-col España SLU disclaims all warranties, express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.

proto-col España SLU does not guarantee that its website, its servers, or by email sent from its servers, are free of viruses or other harmful components.

proto-col España SLU will not be responsible for damages of any nature derived from the use of its website, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws were applicable to you, some or all of the above disclaimers, exclusions, or limitations would not apply to you, and you would have certain additional rights.

Applicable legislation

By visiting this website, you agree that the law will regulate these Terms and Conditions and any dispute of any kind that may arise between you and proto-col España SLU or its associated companies (which are governed by the laws of England) .

Website policies, modification and severability

Please review our other policies, such as the delivery and return policy posted on the website. These policies also govern your visit to proto-col España SLU. We reserve the right to make changes to our page, policies, and these Terms and Conditions at any time. If any of these conditions is considered invalid, void, or for any unenforceable reason, this condition will be considered severable and will not affect the validity and enforceability of any of the other remaining conditions.


Questions regarding our Terms and Conditions, Privacy Policy, or other material related to general company policy, can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the web page.